Privacy Policy

1 Introduction and Scope

jlbc Casino is committed to protecting the privacy and security of personal information entrusted to us by our players. This Privacy Policy applies to all personal data processed through our platform, including data collected via the website, mobile applications, customer support channels, and any other touchpoint where jlbc interacts with users.

This policy complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. It also adheres to the requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR) for operators licensed to offer online gaming services in the Philippines.

By creating an account, depositing funds, playing games, or otherwise using any feature of the jlbc platform, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

2 Data Controller and Contact Information

jlbc Casino is the data controller responsible for the processing of personal information collected through this platform. For any inquiries, requests, or complaints regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer (DPO) via the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 through your jlbc account dashboard
• Subject Line: Please include "Data Privacy Request" or "DPO" in your message for expedited handling

We will respond to all data protection inquiries within fifteen (15) calendar days of receipt, or sooner where reasonably practicable.

3 What Personal Information We Collect

jlbc Casino collects several categories of personal information to provide, maintain, secure, and improve our services. The types of data we collect include but are not limited to:

A. Account and Identity Information

• Full legal name (as it appears on a valid government-issued ID)
• Date of birth (for age verification)
• Gender
• Nationality and country of residence
• Email address and mobile phone number
• Residential address and postal code
• Government-issued identification documents (e.g., passport, UMID, driver's license, PhilSys ID, SSS ID)
• Selfie photographs for identity verification

B. Financial and Transaction Information

• Payment method details (GCash mobile number, bank account name, USDT wallet address, etc.)
• Deposit, withdrawal, and wagering transaction records
• Currency and payment method preferences
• Payment processor references and transaction timestamps

C. Account Activity and Usage Data

• Game play history, including game type, bet amounts, and outcomes
• Login timestamps, IP addresses, and session duration
• Device information (operating system, browser type, device ID)
• Bonus claims, promotional usage, and loyalty program activity
• Customer support communications (emails, chat logs, and support tickets)

D. Marketing and Communication Preferences

• Email and SMS marketing consent status
• Language and notification preferences
• Feedback, surveys, and promotional participation records

4 How We Collect Your Information

jlbc Casino collects personal information through the following means:

• Direct Collection: Information you provide when you register an account, complete your profile, verify your identity, make a deposit or withdrawal, or communicate with our support team.
• Automated Collection: Data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you visit our website or use our mobile app.
• Third-Party Sources: Information obtained from payment processors (e.g., GCash, Maya, BPI, BDO), identity verification service providers, and fraud prevention agencies.
• Public Records: Data from publicly available sources, including government registries, where necessary for compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) obligations.

5 Why We Process Your Personal Data

jlbc processes your personal information for the following purposes:

• Account Management: To create, maintain, and secure your player account; authenticate your identity; and manage your account settings and preferences.
• Service Provision: To provide access to games, process wagers, manage deposits and withdrawals, and deliver customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine AML/CFT (Countering the Financing of Terrorism) laws, age verification mandates, and other legal obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, account takeovers, and other security threats.
• Marketing and Promotions: To send promotional offers, newsletters, bonuses, and personalized communications where you have consented to receive them.
• Platform Improvement: To analyze usage patterns, optimize user experience, improve game offerings, and conduct research and development.
• Responsible Gaming: To monitor play behavior, enforce deposit and loss limits, support self-exclusion programs, and fulfill our duty of care to vulnerable players.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its IRR, jlbc processes your personal information based on one or more of the following legal grounds:

• Consent: You have given clear, informed, and freely given consent for us to process your data for specific purposes (e.g., marketing communications).
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (i.e., the jlbc Terms and Conditions) or to take steps at your request prior to entering into a contract.
• Legal Obligation: Processing is required to comply with Philippine law, including PAGCOR regulations, AML/CFT laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by jlbc or a third party (e.g., fraud prevention, network security, business analytics), provided that such interests do not override your fundamental rights and freedoms.

7 How We Share Your Information

jlbc Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and security requirements:

• Service Providers: Third-party vendors who provide payment processing, identity verification, customer support, IT infrastructure, data analytics, and marketing services on our behalf.
• Game Providers: Licensed software developers and game studios whose platforms integrate with jlbc to deliver slot, live casino, and other gaming content.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), tax authorities, court s, and law enforcement agencies where disclosure is required or permitted by law.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• Affiliated Companies: jlbc group entities or subsidiaries involved in the delivery of our services, subject to equivalent data protection standards.

All third parties with whom we share personal data are contractually required to handle such data in accordance with the Data Privacy Act of 2012 and to implement appropriate technical and organizational security measures.

8 International Data Transfers

Some of the third-party service providers used by jlbc Casino may process personal data outside of the Philippines, including in jurisdictions that may have different data protection standards. When this occurs, jlbc ensures that adequate safeguards are in place, which may include:

• Standard contractual clauses approved by the National Privacy Commission or equivalent data protection authority;
• Binding corporate rules where data is transferred between jlbc group entities;
• Transfer to jurisdictions recognized by the NPC as providing an adequate level of data protection.

By using the jlbc platform, you acknowledge and consent to the transfer of your personal information to recipients outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

9 Data Retention

jlbc Casino retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
• Identity Verification Documents: Retained for the duration of the account and for five (5) years after account closure or the resolution of any disputes, whichever is later.
• Customer Support Logs: Retained for up to three (3) years from the date of each interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Data: Retained until you withdraw consent or request erasure, after which it is deleted within thirty (30) calendar days.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymized, or archived in a manner that prevents identification of individuals.

10 Security Measures

jlbc Casino implements a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL Encryption: All data exchanged between your device and jlbc servers is encrypted using 256-bit Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored in our databases is encrypted using industry-standard AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is logged, monitored, and regularly audited.
• Multi-Factor Authentication (MFA): Administrative access to production systems requires multi-factor authentication. We also offer MFA to players for additional account security.
• Intrusion Detection Systems: Real-time network monitoring and intrusion detection tools are deployed across jlbc infrastructure to identify and respond to threats promptly.
• Regular Security Audits: Our systems undergo periodic penetration testing and vulnerability assessments conducted by independent third-party security firms.
• Employee Training: All jlbc staff who handle personal data receive regular training on data protection obligations, security best practices, and breach response procedures.

11 Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you as a data subject have the following rights in relation to your personal information held by jlbc Casino:

• Right to Be Informed: You have the right to know whether jlbc holds any personal information about you, the source of that information, how it is being used, and to whom it has been disclosed.
• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: If any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request a correction.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful. Note that certain data must be retained by jlbc to comply with legal obligations and may not be erased upon request.
• Right to Object: You may object to the processing of your personal data for direct marketing, automated profiling, or processing based on legitimate interests where your rights outweigh those interests.
• Right to Data Portability: Where technically feasible, you may request that your personal data be transmitted to another data controller in a structured, commonly used, and machine-readable format.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your personal data rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request." We will respond within fifteen (15) calendar days and may request supporting identification documents to verify your identity before processing your request.

12 Cookies and Tracking Technologies

jlbc Casino uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language, currency, and notification settings to provide a more personalized experience.
• Performance and Analytics Cookies: Collect anonymized data about how users navigate the site, which pages are visited most, and where errors occur. This helps us improve the platform over time.
• Marketing Cookies: Track your activity across sessions and, with your consent, help us deliver relevant promotions and offers. These are only set with your explicit consent.

You can manage or withdraw cookie consent at any time through your browser settings or via our cookie preference center accessible in the site footer. Please note that disabling certain cookies may affect the functionality of the jlbc platform.

13 Changes to This Privacy Policy

jlbc Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. The revised policy will be published on this page with an updated "Last Updated" date.

For material changes that significantly affect how we process your personal data, we will provide advance notice via email or a prominent in-platform notification prior to the changes taking effect, giving you the opportunity to review the updated policy before continuing to use our services.

Continued use of the jlbc platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may request account closure as outlined in our Terms and Conditions.

14 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to our Data Protection Officer through any of the following channels:

• Email: [email protected] — use subject line "Data Privacy Request"
• Live Chat: Available 24/7 through your jlbc account dashboard
• Response Time: Average 3–5 minutes via live chat; up to 15 calendar days for formal data subject requests

If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines, which accepts complaints from Filipino data subjects regarding alleged violations of the Data Privacy Act of 2012.